INTERNATIONAL STANDARD SHIPPING
All orders are processed within 1-2 business days after purchase. We do not ship out on weekends or holidays.
- Please double-check the address you provide during shipment. We will not be held responsible for any packages that end up lost or delayed due to the customer's incorrect address.
SHIPPING INFORMATION ✈
***URGENT COVID-19 NOTICE AND INFORMATION***
Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances constantly changing. Unfortunately, these delays are out of our control, but we are keeping in contact with our shipping partners to ensure that everything keeps moving. We completely understand that you would love to receive your S&L goodies right away. We kindly ask that we all patient and understanding during this very testing time.
DISPATCH
We ship on business days, Monday - Friday, excluding national holidays. Shipping starts from the date you received the "Your Order Has Shipped!" email.
Do note that processing times are not included in shipping times. Please allow an additional 1-3 working days for your orders to be processed before they are shipped.
Our Standard Worldwide shipping usually takes 15-25 business days to arrive, though in infrequent circumstances can take longer. Do not be alarmed if you don't receive all items in a large order at once; we don't like to keep our customers waiting, so we send each item as soon as it is ready.
If you have not received your order after 60 days of purchase, S&L will proceed with a full refund.
TRACKING CODES
You will receive a shipment notification with a tracking code once your order has shipped. A tracking link will automatically be emailed to the email used to purchase. Your tracking number will automatically update when your parcel arrives at the destination country. Please allow up to 7 working days for the tracking numbers to be updated.
You can easily track your order here.
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SHIPPING TIMES and COSTS
ECO SHIPPING
* ECO International Shipping generally takes 15-30 working days for orders to arrive once shipped: This environment-friendly shipping method is the most common in our store. This is also the only available shipping method for the following product collections: Self Care products
- EXPRESS INTERNATIONAL SHIPPING
*✈️✈️Fast Shipping (Express International Shipping) generally takes 5-8 working days to arrive once shipped. Please note that this is not a guaranteed time frame, and delays may occur.
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MORE THAN ONE PACKAGES
We strive to provide top-of-the-line delivery speeds across the world. Therefore, your order may arrive in more than 1 package as we expedite orders whenever we can to speed up the delivery process.
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CUSTOM FEES
We do not take responsibility for any import fees such as VAT, and fees must be paid by yourself. If you are not sure that your order is applicable for import fees, please check your local government's website and note that orders will be dispatched from United States, Japan, China or Hong Kong depending on stock availability at our global warehouses.
RETURN TO SENDER
If your parcel is automatically returned to sender by the postal service, we will contact you to arrange a re-delivery when we receive it. Please note we are unable to offer a refund for a "return to sender" parcel. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer.
SHIPPING EXTRA INFO
Calmer works with production and shipping partners worldwide to get your things to your doorstep, wherever that may be. Although most of our customers will get their orders by the day listed above, actual time frames may vary from region to region. We try our best to make sure you get trending cool outfits at an affordable price straight to your door.
Even if your order has not arrived by the listed date, it is probably still on its way (and worth the wait)
** Please note that the international shipping costs that Calmer. The label provides do not reflect the cost of return shipping from countries outside of Greece. It is the customers' responsibility to inquire about the cost of return shipping from their country back to our warehouse as this fee is in no way covered by our company. For further information, please contact our customer care team at support@calmerthelabel.com